We’re committed to listening to your feedback and making meaningful improvements at BFS | Alliance Home & Pro Center. We’ve taken your comments and suggestions to heart and made several updates to enhance our store and your experience. Read below to see how we’ve addressed the concerns you’ve shared.
Pain Point: Inconvenient Project Planning
“Their hours of operation are [not convenient].”
“I’m a contractor and the location seemed convenient enough, but the service just isn’t there”
Contractors and customers, we heard you. Here’s what we’ve added in 2024:
Contractor’s Area
We’ve curated a dedicated contractor’s area in our store to streamline project planning, offer individualized support, and deliver quality products.
New Store Hours
We have extended our store hours to accommodate the early risers. Our store now opens at 6:30 AM to give contractors and early birds time to get what they need for the job.
Pain Point: Limited Products and Supplies
“They gutted half the store…”
Product availability was a common concern, especially during our remodel in early 2024. So, we took action.
Drive-Thru Lumber Area
Our lumber yard now has a drive-thru garage to make store visits faster and more efficient. Now, contractors and DIYers can quickly load up quality supplies without leaving their vehicles.
New Pro-Focused Product Selection
Stop by our Pro-Focused Product section, now expanded for contractors and DIYers every need. We have quality tools and high-demand materials to complete any project.
Monthly Community Events
To further engage with the community, BFS | Alliance Home & Pro Center hosts monthly events that showcase the best products, tools, and vendors. These events give shoppers a chance to interact directly with industry experts, learn about the latest innovations, and receive exclusive offers. It’s also a great opportunity for contractors and DIY enthusiasts to connect, network, and stay informed about the newest trends in home improvement.
Pain Point: Low-Quality Staff
“I’d rather order what I need than deal with that.”
“Like most places, they are short of help.”
We know how important it is to have friendly and knowledgeable staff in our Prescott Valley community. That’s why we’re expanding (and improving) our team.
Additional Pro Sales Team Members
The BFS | Alliance Home & Pro Center staff has new Pro Sales team members to offer you personalized service and expert guidance through your project.
Expanded Cabinet Design Team
Our Cabinet Design Team is growing to give customers more detailed and personalized service for kitchen and bathroom design projects.
Additional Window Install Team Added
We have also added a Window Install team, so your home improvement needs involve shorter wait times and better quality service.
Staff Celebrations
To highlight our investment in staff, BFS | Alliance Home & Pro Center regularly celebrates our team through employee appreciation events and milestone recognitions. Whether it’s acknowledging birthdays, work anniversaries, or professional achievements, we take pride in recognizing our team’s hard work and dedication.
At BFS | Alliance Home & Pro Center, we’re always listening. Our 2024 transformations are just the beginning of our commitment to better serve you. From new store hours to expanded products and team members, our changes are a direct reflection of the feedback you have provided. We’ve worked hard to ensure that Prescott Valley’s experience with us is seamless and satisfying. Visit us today to see these improvements in action!
Do you like our changes to BFS | Alliance Home & Pro Center? Leave us a review to let us know!
